Center for Leadership Studies (Asia)*

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LEADERSHIP AND TALENT MANAGEMENT COURSES

Vital Learning.For Business.For Life

Leadership

Motivate and lead employees with finesse and respect.

These leadership courses will put your organization’s leaders at the head of the class. As an industry leader in the management training marketplace, we have you covered – from the basics of management and effective communication to resolving workplace conflicts, motivating team members and successfully leading projects. With these leadership courses your organization will become more productive, and that means more profitable.

Course Summaries:

ESSENTIAL SKILLS OF LEADERSHIP™
Essential Skills of Leadership™ teaches managers contemporary techniques for effective leadership, thereby improving their performance and increasing the productivity of both the team and the organization.

ESSENTIAL SKILLS OF COMMUNICATING™
Essential Skills of Communicating™ helps supervisors, team leaders and managers ensure that communication with employees is a two-way process through designing clear, concise messages, listening to improve communication and managing nonverbal behaviors to reinforce the intent of the message. Furthermore, they learn to create a climate of open communication that increases team members’ motivation and commitment.

COACHING JOB SKILLS™

Coaching Job Skills™ teaches team leaders and managers a process of observation, analysis and communication to help them successfully coach team members in their jobs, as well as widen the breadth of team members’ skill sets.

COMMUNICATING UP™
Communicating Up™ teaches leaders how to hold more successful meetings with their managers and other members of senior management, transforming these meetings into positive, productive experiences.

DELEGATING™
Delegating™ teaches supervisors, team leaders and managers how to develop team members in order to strengthen their commitment to the organization’s success, so employees feel more a part of the team and of the entire organization.

DEVELOPING PERFORMANCE GOALS AND STANDARDS™
Developing Performance Goals and Standards™ teaches leaders the SMART – specific, measurable, attainable, results-oriented and time-framed – approach with team members, so managers demonstrate their commitment to an open and consistent performance improvement process.

EFFECTIVE DISCIPLINE™
Effective Discipline™ provides leaders with the tools necessary to dramatically reduce employees’ problem behaviors. By involving team members in performance discussions and winning their commitment to behavioral change, leaders can turn a potentially negative interaction into a positive developmental step.

IMPROVING WORK HABITS™
Improving Work Habits™ provides supervisors, team leaders and managers with the tools necessary to recognize and address poor work habits, even those of successful, productive team members.

MANAGING COMPLAINTS™
Managing Complaints™ provides leaders with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals.

PROVIDING PERFORMANCE FEEDBACK™
Providing Performance Feedback™ teaches leaders the skills necessary to implement a systematic, fact-based approach to performance improvement through quality feedback.

RESOLVING CONFLICTS™
Resolving Conflicts™ teaches leaders to understand the signs of conflict and find the root causes, so managers can eliminate the issues and minimize the negative effects.

DEVELOPING AND COACHING OTHERS™
Developing and Coaching Others™ helps leaders learn the specifics of how they can effectively influence the learning process and hold “coaching moments” with team members to change undesired behavior and improve productivity and performance.

SOLVING WORKPLACE PROBLEMS™
Solving Workplace Problems™ provides leaders with an effective approach and the tools necessary to improve current processes that organizations use to solve problems.

SUPPORTING CHANGE™
Supporting Change™ teaches leaders how to support change while addressing the team’s comfort level with it, enabling leaders to more effectively facilitate the team’s acceptance of new ways of doing things.

MOTIVATING TEAM MEMBERS™
Motivating Team Members™ teaches leaders what motivation is and how it inspires employees to do their best. Leaders learn a four-stage plan to influence team members while creating a work environment conducive to high performance.

LEADING SUCCESSFUL PROJECTS®Leading Successful Projects^®examines each phase of a project and the questions that must be answered to ensure control of the project and its progress.

Talent Management

Your employees are the heart of your organization.

These talent management courses help organizations of every type – whether industrial, executive, educational or in between – find the best talent available and teach them how to retain those valuable employees. As an industry leader in the management training marketplace, we offer these practical courses that enable participants to practice new skills using realistic situations.

Course Summaries:

HIRING WINNING TALENT®

Hiring Winning Talent^®equips leaders with proven processes and tools to help them master the art and science of identifying and hiring great employees who will perform in the top 20 percent. Leaders will learn to implement a structured process that can streamline and empower successful hiring. This process includes the following: defining what you’re looking for, planning the interview, conducting the interview, and making the selection. Hiring Winning Talent^® also provides leaders with the key skills required to interview candidates, as well as ways to build team cohesion by involving team members in the hiring initiative. Throughout the course, managers review case studies, participate in group discussions, practice new skills, and receive immediate feedback. The course provides them with implementation tools, a troubleshooting guide and additional resources to help them apply the skills they have learned on the job.

RETAINING WINNING TALENT®

Retaining Winning Talent^® provides leaders with the tools necessary to understand their effect on employee retention and to retain their best performers. It teaches productive, proactive steps that leaders can take to keep their best employees happy and dedicated to their jobs. Retaining Winning Talent^® focuses on one of the most important assets of any organization – its team leaders and their impact on team members. It provides skills, tools and a research-based approach that helps leaders rate the attrition risk of each team member, discover individual team members’ needs, increase commitment from team members and, most importantly, develop and implement a retention action plan designed to increase employee retention.

Throughout the course, managers review case studies, participate in group discussions, practice new skills, and receive immediate feedback. The course provides them with implementation tools, a troubleshooting guide and additional resources to help them apply the skills they have learned on the job.

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